Underneath the password field click the forgot my password link. Youll be prompted to type some characters you see onscreen as a security measure.
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Select the forgot password link at the bottom of the enter password box.
How to access hotmail account when forgotten password. If you didnt register a backup email account or phone number tap i dont have any of these tap next enter a backup email and follow the on screen instructions. When i try to recover the password they give a message saying try entering your microsoft account again. We dont recognize this one could they have deleted my account altogether.
Enter your hotmail email address and then choose next. Provide an email address other than the one you are trying to recover that we can use to contact you about your request. I havent used the password in a while more than a year.
First enter your microsoft account and follow the instructions below. Select show more verification methods. Do so and then click the next button.
On the next screen choose the i forgot my password option and then click the next button. If you havent registered a backup phone number youll just see email here. Enter the characters you see on the screen to prove youre not a robot then select next.
Choose an appropriate option from that list. Tap an account recovery option. I am unable to access my hotmail account although i have the password.
Tap either email or text on this page. We can help you reset your password and security info.
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